Questions
Frequently asked questions
Straight answers about how Alibi works. Can’t find yours? Send us a note at Amyryn@Outlook.com.
What is Alibi?
Alibi is an in-person household and lifestyle service in Houston. We handle practical things like laundry, kitchen resets, tidying, and seasonal or party prep so you can make other plans.
What happens during a visit?
Everyday Alibi visits are three hours. You choose up to three priorities and we work through what reasonably fits. We can’t guarantee every requested task will be completed in one visit.
What can you help with?
Everyday Alibi may include laundry, dishes, kitchen resets, changing linens, tidying, light cleaning of accessible surfaces, restocking supplies, and light organizing. Occasion Alibi may include ground-level seasonal decorating, celebration preparation, tablescapes, gift wrapping, and light event setup or takedown.
What don’t you do?
We don’t provide childcare, medical or personal care, deep or hazardous cleaning, mold or pest remediation, heavy furniture moving or lifting, or roof, electrical, or elevated ladder work. See the Service Guidelines & Policies.
How much does it cost?
The Reset is $150 for one three-hour visit. The Triple is $420 for three prepaid three-hour visits. The Routine is $285 per month for two three-hour visits, but it is not yet available to purchase. Occasion Alibi is custom quoted. Fixed prices exclude applicable sales tax.
Can I sign up for The Routine?
Not yet. We’re finishing recurring billing and terms. You can register your interest through the request form and we’ll be in touch.
Does submitting a request book my visit?
No. A request does not reserve an appointment. We review your address, requested work, and availability, then confirm with you personally. No payment is collected through the website.
When can visits happen?
Our intended scheduling windows are Monday to Friday 5:30 to 8:30 PM, Saturday 9 AM to 12 PM and 2 to 5 PM, and Sunday 1 to 4 PM. These are not a promise that every date is available. Please request at least 24 hours in advance.
Where do you serve?
Houston and select surrounding areas. We review every service address individually, so if you’re not sure you’re in range, send your request anyway.
Can I give Alibi as a gift?
Yes, we’d love that. The Alibi Pass lets you give someone three hours of help. Online gift purchase and redemption aren’t available yet, so start with a gift inquiry on our Gift an Alibi page.
Do I need to clean before you arrive?
No. There’s no need to tidy up first.
Can I be away during the visit?
Yes, if safe access and departure arrangements have been established. An adult must arrange safe access to the property. We don’t store house keys.
What if I need to reschedule?
Please ask at least 24 hours before your appointment and there is no rescheduling fee. Terms for late changes are still being finalized and will be published before any fee applies.
What cleaning products do you use?
We aim to use fragrance-free or lower-hazard products where appropriate, and you can ask us to use your own. We can’t promise any product is completely non-toxic or safe for every person or surface.
What if I have a concern after a visit?
Contact us within 48 hours so we can review it with you.
How is my information handled?
We use what you share only to respond to your request and plan your visit, and we don’t sell contact information. Read the Privacy Notice.