Alibi by Amyryn LLC
Service Guidelines & Policies
How Alibi works, what we do, and what we ask of you.
Working draft. These guidelines describe how Alibi currently plans to operate. They have not had legal review and are not final. Sections marked “pending” will be completed before those services are sold.
Our Services
Alibi provides practical household and lifestyle support through Everyday Alibi and Occasion Alibi.
Everyday Alibi visits are three hours. Customers choose up to three priority tasks, and our team works through what can reasonably be completed during that time.
We do not guarantee that every requested task will be completed.
Occasion Alibi services are individually scoped and quoted.
What We Can Help With
Everyday Alibi may include laundry, dishes, kitchen resets, changing bedding, tidying living spaces, light cleaning of accessible surfaces, restocking household supplies, and light organizing.
Occasion Alibi may include ground-level seasonal decorating, celebration preparation, tablescapes, gift wrapping, and light event setup or takedown.
Services must be agreed upon in advance and remain within our approved scope.
Services We Don’t Provide
Alibi does not provide:
- Childcare or child supervision
- Medical services or personal care
- Deep cleaning, hazardous cleaning, or biohazard remediation
- Mold or pest remediation
- Cleaning bodily fluids or hazardous waste
- Heavy furniture moving or lifting
- Roof, electrical, or elevated ladder work
- Transportation of children or vulnerable adults
We may decline tasks that create safety risks or fall outside the agreed service scope.
Appointments and Scheduling
Everyday Alibi appointments are three hours long.
Please submit booking requests at least 24 hours in advance.
An inquiry does not reserve an appointment.
We review your service address, requested work, and availability before confirming.
An appointment is not officially confirmed until Alibi completes its required review, confirms the time, and satisfies the applicable payment requirements.
Customers should provide accurate service addresses and any necessary access arrangements.
Rescheduling and Cancellations
Customers may request rescheduling at least 24 hours before the scheduled appointment without a rescheduling fee.
Pending: Terms for late cancellations, missed appointments, and inability to access the service location are still being finalized and will be published before any fee applies.
Reasonable emergencies will be evaluated individually.
If Alibi must cancel an appointment, we will offer an appropriate rescheduling or refund option consistent with the final service terms.
Packages and Memberships
The Routine includes two visits per monthly billing cycle. The Triple includes three prepaid visits.
Pending: Terms governing billing dates, cancellation, unused credits, refunds, and package validity will be finalized before these products are sold.
Gift Purchases
Alibi plans to offer printable and digital Alibi Passes for eligible services.
Gift purchases and redemption will follow applicable consumer-protection and gift-certificate requirements. Gift purchase and redemption are not yet available online; gift inquiries are welcome.
Cleaning Products and Equipment
We aim to use thoughtfully selected fragrance-free or lower-hazard cleaning products where appropriate.
Customers may request the use of their own products.
Customers should provide functioning washers, dryers, vacuums, and any other specialized household equipment needed for their requested services.
We do not promise products are completely non-toxic or universally safe for every person or surface.
Property Access and Safety
An adult must arrange safe access to the property.
Customers may leave during the appointment if safe access and departure arrangements have been established.
Pets must be appropriately managed.
Children remain the responsibility of their parent or guardian.
Please inform Alibi about delicate or valuable items and any relevant household restrictions.
Alibi will not store customers’ house keys during its initial launch.
We respect customer privacy and do not film or publish images of private homes without explicit permission.
After Your Visit
Alibi will provide a brief summary of the work completed.
If you have a concern about your visit, please contact us within 48 hours so we can review the issue and determine an appropriate response.
Contact
Amyryn LLC — Alibi
Amyryn@Outlook.com
www.amyryn.com